Frequently asked questions
Have questions? We’re here to help.
Our FAQs page has the answers to our most-asked questions. If you cannot find the answers to your questions here, please contact us for additional assistance.
Our concierge services are customized luxury lifestyle management and personal assistance services. We help busy and discerning people focus on what matters most to them and have a trusted partner to take on the rest. For example, a personal concierge may provide personal assistance, calendar management, shopping, and arranging rental cars and air travel. Our goal is to provide solutions to balance your work and home for less stress and more time for what makes you money or brings you joy.
Carver Concierge has teams in Tampa, Florida and Nashville, Tennessee, to provide in-person, on-site services. However, our virtual reach and vast network of personal concierges make providing services almost geographically unlimited.
We offer fully customized personal errands, assistance, relocation, and home management services. Scheduled time is dedicated to your needs for optimal services; however, we do our best to accommodate unscheduled, same-day requests.
We accept Visa, Mastercard, and American Express.
We provide services to our clients from 8 am – 5 pm, Monday through Friday.
As our client, you will have a personal concierge who may be reached by phone or email, and we will provide you with their information upon initiating a service contract. Also, be assured that while you have been matched to a personal concierge committed to developing a quality and trust-based relationship with you, you will have the support of our entire team of vetted professionals for virtual services.
The client is responsible for any purchases we make on your behalf and tolls and mileage that exceed the local amount. When possible, charges for your personal purchases/services will be made directly to your credit card on file. Otherwise, charges will go to our concierge card and be billed back to your card on file.
We understand that emergency situations arise, and we will do our best to accommodate your requests. Requests received on an emergency/after-hours basis are subject to an after-hours premium fee of 2X the regular hourly rate- a separate charge not included in the retainer hours. They will be performed at the discretion of Carver Concierge and concierge availability.
As a note, we observe the following holidays and do not provide services:
Thanksgiving Day and the Friday following
Christmas week through the beginning of January- dates vary annually, but we will notify you.